Privacy Policy

Last Updated: April 2026

Welcome to FaceChat ("we", "us", "our", or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

1.1 Account Information

Username: You provide this when creating your account
Authentication Credentials: For secure login and session management
Contact Information: Email or phone number (if provided for account recovery)

1.2 Communication Data

Video/Audio Streams: Real-time media during video calls
Chat Messages: Text messages sent during video calls
Call Metadata: Call duration, participants, timestamps, and room information

1.3 Device Information

Device model and operating system version
Unique device identifiers
IP address and connection information
Camera and microphone access status

1.4 Usage Data

Features accessed and how frequently
User interactions within the application
Error logs and crash reports

1.5 Permission-Based Data

When you grant permissions, we may access:

Camera: For video streaming during calls
Microphone: For audio streaming during calls
Contacts: To help you find and connect with other users (if applicable)
Storage: For caching and temporary files

2. How We Use Your Information

To Provide Services: Enable video calling, messaging, and account management
Authentication & Security: Verify your identity and protect against fraud and unauthorized access
Communication: Send important notifications about your account and service updates
Improvement: Analyze usage patterns to enhance features and user experience
Support: Respond to your inquiries and troubleshoot technical issues
Legal Compliance: Comply with applicable laws, regulations, and legal processes
Safety: Detect and prevent abuse, spam, and malicious activity

3. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit (TLS/HTTPS)
Secure authentication using JWT tokens
Regular security updates and patches
Limited access to personal data by authorized personnel only
Monitoring for suspicious activity

Note: While we strive to use reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Retention

Account Data: Retained while your account is active and for a reasonable period afterward
Call Logs & Chat History: Retained for 30 days unless you request deletion
Video/Audio Streams: Not permanently stored; transmitted in real-time and not recorded
Error Logs: Retained for up to 90 days for debugging purposes

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data in these circumstances:

Service Providers: Third-party services that help us operate the platform (e.g., cloud hosting, analytics)
Legal Requirements: When required by law, court order, or government request
Protection of Rights: To prevent fraud, abuse, or other harm
Business Transfers: In case of merger, acquisition, or business sale (with privacy protections)

6. Your Privacy Rights

6.1 Access & Portability

You have the right to request a copy of your personal data in a machine-readable format.

6.2 Correction

You can update or correct your account information at any time through the app settings.

6.3 Deletion

You can request complete deletion of your account and associated data. Refer to our Data Deletion Policy for more details.

6.4 Opt-Out

You can control notification preferences in your account settings.

7. Third-Party Links & Services

Our application may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies independently.

8. Children's Privacy

FaceChat is not intended for individuals under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete this information immediately and take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the application. Your continued use of FaceChat after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@facechat.app
Address: We are located and operate globally, with data centers in multiple regions.
Response Time: We aim to respond to privacy inquiries within 30 days.

11. Additional Disclosures

11.1 GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under GDPR including the right to data portability, the right to be forgotten, and the right to object to processing. Please contact us to exercise these rights.

11.2 CCPA Compliance (California Users)

Under the California Consumer Privacy Act, you have the right to know what information is collected, delete personal information, and opt-out of the sale of personal data (which we do not engage in).